Friday, April 20, 2012

Marketing Automation

Definition

Marketing Automation is about using marketing automation systems in order to create automatic marketing activities lifecycles, managing marketing processes and also the analysis and reporting of the results and efficiency of marketing campaigns developed. Main areas of full marketing automation system:

  • Marketing Intelligence uses tracking codes in social media, email and webpages to track the behavior of anyone interested in a product or service to gain a measure of intent. It can record which social media group or thread they followed, which link was clicked on in an email or which search term was used to access a website. Multiple link analysis can then track buyer behavior - following links and multiple threads related to product A but not B will show an interest only in A. This allows more accurately targeted response and the development of a nurturing program specifically targeted towards their interest and vertical market. Due to its interactive nature this has been described as Marketing Automation 2.0.
  • Marketing Automation has a focus on moving leads from the top of the marketing funnel through to becoming sales-ready leads at the bottom of the funnel. Prospects are scored, based on their activities, and then presented drip campaign messaging via email and social channels, thus nurturing them from first interest through to sale. Commonly used in business-to-business (B2B), business-to-government (B2G), or longer sales cycle business-to-consumer (B2C) sales cycles, Marketing Automation involves multiple areas of marketing and is really the marriage of email marketing technology coupled with a structured sales process.
  • Advanced Workflow Automation encompasses automation of internal marketing processes. These includes budgeting and planning, workflow and approvals, the marketing calendar, internal collaboration, digital asset creation and management and essentially everything that supports the operational efficiency of the internal marketing function. Typically these systems require a CRM or COM administrator to set up a complex series of rules to trigger action items for internal sales and marketing professionals to manually process (designing files, sending letters, sending email campaigns). This type of system increases marketers ability to deliver relevant content to relevant individuals at relevant times. Limitations may apply, based on the human resource capacity of an organization and their level of commitment to the tasks as they are assigned.

Fully developed marketing automation systems provide information across all phases of the marketing process, including:

  • Demand Generation
  • Lead Management
  • Lead Scoring
  • Lead Nurturing
  • Lead Generation
  • Campaign Analysis
  • Lead Qualification
  • Sales Effectiveness

Marketo

Probably the best platform nowadays for marketing automation is Marketo.

There are other platforms like Eloqua with similar features, however Marketo is easier to use, they are innovating faster and they have also better prices.

You can watch the following video to know more about Marketo:


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